Helpdesk

Support is at the very core of CoolTalent‘s operation.

To back up our Time and Attendance solutions, CoolTalent has the largest technical services network in Belgium.

Our team have the experience, training and equipment to provide helpdesk and onsite support.

Our Technical Team are provided with all the latest support technologies to back up our commitment.

Our help desk is equipped with the latest in remote diagnostics, including a web based meeting center that is used to provide remote support for our customers.

Help Where You Need It

With offices in Brussel, Antwerp, Liege and Gent, Sint Niklaas and Waterloo, it’s support network is amongst the industry’s largest.

Our team of dedicated implementation and support personnel is tasked with delivering the best customer service available in this region.

Implementation

Below is an example of how we implement your system.

This will vary slightly as our systems are customised for each company.

Consultation

Meet with one of our sales consultants to determine what solution will suit your company best.

Configuration

Go through our database questionnaire which will enable us to set your rules, specific to your operation.

Installation

We will come to your site and install any hardware/software and provide user training.

Parallel phase

We run your new system alongside your current method, to ensure a smooth transition.

Go live

We will connect your software to your existing payroll system and you can say goodbye to manual payroll processes!

 

Support Contracts

CoolTalent comprehensive support contracts are the ideal way to ensure you are always up and running.

Select from a range of options to suit your requirements and enjoy peace of mind. We offer 3 levels of support to suit your requirements.

Feel free to contact us to discuss.

For technical queries, please contact the CoolTalent support team by fill in the form below and we will respond as soon as possible (within one working day).

Our Senior Partner Christiano Braem is available to discuss this

Contact me by Email or by mobile phone 0471/03.03.03 between 07.30 and 22.30 in the evening.