CRM Application Development

CRM Application Development

In CoolTalent, we provide a complete structure of CRM Application Development starting from Consulting with software development to Back-office assistance. Companies rely heavily on Customer Relationship Management(CRM)technology tools to manage interactions with current and future clients. CRM deploys technology to organize, automate, and synchronize marketing , sales , customer service, and technical support plus manage customers, records and their surveys. CoolTalent provides online and on-site consulting services to assist your office with getting maximum profit from CRM project. CoolTalent has vast experience in CRM application development and CRM Customization. CoolTalent along with its esteemed customers, has developed Customer Relationship Management (CRM) systems that help businesses by maintaining their relationships with existing and potential customers equally. These systems help you streamline your business processes for generating customer satisfaction and leads. This helps to improve the overall customer experience while increasing employee efficiency and result is cost minimization. Key features includes:

  • Generation Of lead
  • Sales and Marketing
  • Data Warehousing
  • Task Management
  • Direct Customer Interaction

CoolTalent CRM application development professional’s work can create wonders for business of yours; it not only generates information about the clients or customers, but even is of great help to the research and development department of your company or business. They can study the customers’ behavior towards the product and also their attitude towards it, the performance or consistency of the products which are already sold. These will always help in promoting the business or company, bringing changes as per the trends. CRM is not only about focusing the client’s data, but it’s a ready source to generate information and data about the changing trends.

CoolTalent can help you:
CoolTalent is involved in developing and maintaining CRM projects for one of the big clients of having turnover of more than 2 billion. The client is spread in 100 locations globally and having more than 100 associates provides services to multiple industry verticals of which CoolTalent is developing and maintaining around 40% of its CRM projects, which demand providing stuffs which includes are as below:

  • Customer Retention & Saves
  • Sales & Account Management
  • Customer Care
  • Cross-selling & Up-selling
  • Product and technical support(upto level IV)
  • Back Office Support
  • Supervision Management Services